1. Once you receive the package, please share your feedback on our products, packaging, and service.
2. Any products with quality concerns can be replaced with a 1:1 ratio.
3. All inquiries and issues will be addressed within 24 hours.
4. We are continuously looking to improve our service based on your feedback.
5. If you are satisfied, feel free to recommend these quality products to others.
Around 5 pieces of samples are provided free of charge. It is our honor to send free samples for your quality testing to ensure the product meets your expectations.
Frequently Asked Questions
Q1: Is the Whitening Ceramide set suitable for sensitive skin?
Yes, the SADOER 2025 series is specifically formulated as a Herbal Smoothing Skin Care set designed for sensitive skin moisturizing and repair.
Q2: How many free samples can I request for quality testing?
We offer approximately 5 pieces of samples for free so you can test the quality and effectiveness of our products before placing a bulk order.
Q3: What is your policy for products with quality issues?
We provide a 1:1 replacement ratio for any products that encounter problems, ensuring your investment is protected.
Q4: What are the available shipping methods and delivery times?
We support transport by air and sea. Delivery typically takes 3-5 days for sample orders and 7-10 days for bulk orders.
Q5: What payment terms do you accept?
We currently accept Western Union and T/T (Telegraphic Transfer) for all transactions.
Q6: How quickly can I expect a response to my inquiries?
Our team is committed to excellence; any problems or questions will be answered within a 24-hour timeframe.
ROTT Beauty
